I am currently unable to make payments due to the impact of coronavirus
If you are experiencing any financial challenges, please e-mail LeasePlan so they can discuss your needs with you. Please send an e-mail to firstname.lastname@example.org including your name, registration number and telephone number. Do not include any financially-sensitive information in your e-mail.
They will reply to your as soon as they are able with some options. Please bear with them as they are very busy at the moment.
My MOT has expired or is due shortly
The government has confirmed that all MOT tests which are due to expire on or after 30 March 2020 will be extended for six months. While this extension is in place, your vehicle will not need an MOT test, but you must still make sure it is roadworthy and safe to drive.
If your MOT test was due on 29 March 2020 or before, there is no automatic extension and the test must be completed before the vehicle is used on the road again. If you have a maintenance agreement on your vehicle, call 0344 493 5812 to arrange for a test. Please note that priority is being given to key workers, as there are few testing stations available.
My contract includes tyres & servicing
Due to lockdown, limited services are available and suppliers have skeleton staff to cope with emergencies and to keep key workers mobile.
Keeping critical vehicles mobile is the main priority, so to help reduce demand, please delay any requests for maintenance work until the virus situation settles unless it's urgent.
For maintenance authorisations, call 0344 493 5812.
Will a delayed service affect my warranty?
We expect that dealers and manufacturers will take a pragmatic approach given the circumstances, as we know that it's not your fault that you may not be able to arrange a service right now.
Some manufacturers have advised that they are extending service intervals and we are obtaining details so we can give you an accurate picture in the coming weeks.
In the meantime, as non-essential travel is currently restricted, we do not expect to see vehicles driven for significant distances beyond their scheduled service date. If you are a key worker, or your vehicle is used in healthcare, distribution or another key economic sector, some garages remain open to service your vehicles, and you can try to arrange servicing in the usual way.
My contract is due to end shortly
We are not currently able to arrange vehicle collections due to the current restrictions. If your contract is ending during the lockdown period and you no longer want to use the vehicle (and your contract allows you to hand the vehicle back), please call LeasePlan on 0344 493 5812. They will ask you to keep the vehicle in a safe place, e.g. on a driveway or in a garage, or otherwise park it safely and legally, and you must retain the keys and keep them secure. They'll ask you to send them a video from around the vehicle and a photo of the dashboard to confirm the mileage. You will need to keep the vehicle insured, and you must not drive the vehicle for any purpose once the contract has been terminated. LeasePlan will be in touch as soon as they're able to arrange the collection.
Alternatively, if you would like to continue to use the vehicle beyond the contract expiry date, we can offer contract extensions at favourable rates. Call us on 01282 857775 or e-mail us at email@example.com with your registration number and the current mileage of the vehicle.
If you would like to settle your agreement early, we can still obtain an early settlement figure, although this may take longer than usual. Please e-mail us on firstname.lastname@example.org with your registration number and the current mileage of the vehicle, or call us on 01282 857775.
Finally, if you have a final payment ("balloon payment") to make on your vehicle, we may be able to refinance it over a further term so you don't have to pay it in one lump sum. Please e-mail us on email@example.com with your registration number and the current mileage of the vehicle, or call us on 01282 857775.
Cherished (private) plates
Garages are only currently permitted to remain open to provide essential repairs or services, which means the production of new/replacement registration plates is likely to cease temporarily. Some lenders will therefore not be accepting any cherished plate applications whilst these restrictions apply, as to do so would potentially put customers in a position where an application is completed but the vehicle would not be able to be used legally until the new/replacement plate can be made and fitted. Keeping the current plate on the vehicle would allow continued use during the current period.
I drive a diesel and am only doing short journeys now
This may affect your Diesel Particulate Filter (DPF), particularly if the lockdown lasts for longer than currently planned. The DPF must regenerate itself every 300 miles or so, which is generally done by driving for 10 to 20 minutes at 40mph or faster. This heats up the exhaust and burns the soot in the filter.
Failing that, some cars have an "active regeneration" process that adds fuel to the exhaust in order to raise the temperature and allow the DPF to be cleaned at lower speed. However, the revs still have to stay above 2,000 for around ten minutes, which may be difficult to achieve right now.
If neither of these options is open to you, use your vehicle as little as possible.
I drive an electric car
Electric and hybrid car batteries charge differently than the conventional 12-volt battery in petrol and diesel cars.
Generally, you should aim to keep an electric car's battery charged between 50% and 80% to prolong its lifespan. Try not to let the battery drop below 30% too often as this can affect long-term performance
We advise you to consult your owner's manual for best practice for your specific make and model.
Also be aware that, during lockdown, the installation of home chargers is currently limited to key workers.
Storing your vehicle
If your vehicle is going to be out of use during the lockdown, we've put together some helpful information about how to store it.