I am currently unable to make payments due to the impact of coronavirus

If you are experiencing any financial challenges, please e-mail Arval so they can discuss your needs with you. Please send an e-mail to paymentbreak@arval.co.uk including your name, registration number and telephone number. Do not include any financially-sensitive information in your e-mail.

They will reply to your as soon as they are able with some options. Please bear with them as they are very busy at the moment.

My MOT has expired or is due shortly

Garages and MOT testing stations can remain open, so servicing and MOTs will continue. Some services, such as courtesy cars may have reduced availability.

If you included maintenance with your agreement, call 0370 600 4499 to arrange your test.

My contract includes tyres & servicing

Garages can remain open, so servicing and MOTs will continue. Some services, such as courtesy cars may have reduced availability, and you will not be able to wait at the garage while they work on your vehicle.

For maintenance authorisations, call 0370 600 4499.

My contract is due to end shortly

Vehicle collections will continue as usual. As with deliveries, your collection will be handled in a safe, socially-distanced way. Please arrange your collection with as much notice as possible by calling 01282 857775.

Alternatively, if you would like to continue to use the vehicle beyond the contract expiry date, we can offer contract extensions at favourable rates. Call us on 01282 857775 or e-mail us at infinity.team@thebestcardeals.co.uk with your registration number and the current mileage of the vehicle.

I drive a diesel and am only doing short journeys now

This may affect your Diesel Particulate Filter (DPF), particularly if the lockdown lasts for longer than currently planned. The DPF must regenerate itself every 300 miles or so, which is generally done by driving for 10 to 20 minutes at 40mph or faster. This heats up the exhaust and burns the soot in the filter.

Failing that, some cars have an "active regeneration" process that adds fuel to the exhaust in order to raise the temperature and allow the DPF to be cleaned at lower speed. However, the revs still have to stay above 2,000 for around ten minutes, which may be difficult to achieve right now.

If neither of these options is open to you, use your vehicle as little as possible.

I drive an electric car

Electric and hybrid car batteries charge differently than the conventional 12-volt battery in petrol and diesel cars.

Generally, you should aim to keep an electric car's battery charged between 50% and 80% to prolong its lifespan. Try not to let the battery drop below 30% too often as this can affect long-term performance

We advise you to consult your owner's manual for best practice for your specific make and model.

Also be aware that, during lockdown, the installation of home chargers is currently limited to key workers.

Storing your vehicle

If your vehicle is going to be out of use during the lockdown, we've put together some helpful information about how to store it.

I am currently unable to make payments due to the impact of coronavirus

If you are experiencing any financial challenges, please e-mail RAMT@hitachicapital.co.uk or call 0343 351 9021. Hitachi will take into account your current circumstances and try to offer you the support you need. Please be patient as they are experiencing a high volume of calls.

My MOT has expired or is due shortly

Garages and MOT testing stations can remain open, so servicing and MOTs will continue. Some services, such as courtesy cars may have reduced availability.

If you included maintenance with your agreement, call 0343 351 9078 to arrange your test.

My contract includes tyres & servicing

Garages can remain open, so servicing and MOTs will continue. Some services, such as courtesy cars may have reduced availability, and you will not be able to wait at the garage while they work on your vehicle.

For maintenance authorisations, call 0343 351 9078.

My contract is due to end shortly

Vehicle collections will continue as usual. As with deliveries, your collection will be handled in a safe, socially-distanced way. Please arrange your collection with as much notice as possible by calling 01282 857775.

Alternatively, if you would like to continue to use the vehicle beyond the contract expiry date, we can offer contract extensions at favourable rates. Call us on 01282 857775 or e-mail us at infinity.team@thebestcardeals.co.uk with your registration number and the current mileage of the vehicle.

I drive a diesel and am only doing short journeys now

This may affect your Diesel Particulate Filter (DPF), particularly if the lockdown lasts for longer than currently planned. The DPF must regenerate itself every 300 miles or so, which is generally done by driving for 10 to 20 minutes at 40mph or faster. This heats up the exhaust and burns the soot in the filter.

Failing that, some cars have an "active regeneration" process that adds fuel to the exhaust in order to raise the temperature and allow the DPF to be cleaned at lower speed. However, the revs still have to stay above 2,000 for around ten minutes, which may be difficult to achieve right now.

If neither of these options is open to you, use your vehicle as little as possible.

I drive an electric car

Electric and hybrid car batteries charge differently than the conventional 12-volt battery in petrol and diesel cars.

Generally, you should aim to keep an electric car's battery charged between 50% and 80% to prolong its lifespan. Try not to let the battery drop below 30% too often as this can affect long-term performance

We advise you to consult your owner's manual for best practice for your specific make and model.

Also be aware that, during lockdown, the installation of home chargers is currently limited to key workers.

Storing your vehicle

If your vehicle is going to be out of use during the lockdown, we've put together some helpful information about how to store it.

I am currently unable to make payments due to the impact of coronavirus

If you are experiencing any financial challenges, please e-mail bfcustomersupport@hitachicapital.co.uk or call 01784 227 322. Hitachi will take into account your current circumstances and try to offer you the support you need. Please be patient as they are experiencing a high volume of calls.

My MOT has expired or is due shortly

Garages and MOT testing stations can remain open, so servicing and MOTs will continue. Some services, such as courtesy cars may have reduced availability.

My contract is due to end shortly

If you have a final payment ("balloon payment") to make on your vehicle, we may be able to refinance it over a further term so you don't have to pay it in one lump sum. Please e-mail us on customer.services@thebestcardeals.co.uk with your registration number and the current mileage of the vehicle, or call us on 01282 857775.

I drive a diesel and am only doing short journeys now

This may affect your Diesel Particulate Filter (DPF), particularly if the lockdown lasts for longer than currently planned. The DPF must regenerate itself every 300 miles or so, which is generally done by driving for 10 to 20 minutes at 40mph or faster. This heats up the exhaust and burns the soot in the filter.

Failing that, some cars have an "active regeneration" process that adds fuel to the exhaust in order to raise the temperature and allow the DPF to be cleaned at lower speed. However, the revs still have to stay above 2,000 for around ten minutes, which may be difficult to achieve right now.

If neither of these options is open to you, use your vehicle as little as possible.

I drive an electric car

Electric and hybrid car batteries charge differently than the conventional 12-volt battery in petrol and diesel cars.

Generally, you should aim to keep an electric car's battery charged between 50% and 80% to prolong its lifespan. Try not to let the battery drop below 30% too often as this can affect long-term performance

We advise you to consult your owner's manual for best practice for your specific make and model.

Also be aware that, during lockdown, the installation of home chargers is currently limited to key workers.

Storing your vehicle

If your vehicle is going to be out of use during the lockdown, we've put together some helpful information about how to store it.

I am currently unable to make payments due to the impact of coronavirus

If you are experiencing any financial challenges, please e-mail LeasePlan so they can discuss your needs with you. Please send an e-mail to specialsupportunit@leaseplan.com including your name, registration number and telephone number. Do not include any financially-sensitive information in your e-mail.

They will reply to your as soon as they are able with some options. Please bear with them as they are very busy at the moment.

My MOT has expired or is due shortly

Garages and MOT testing stations can remain open, so servicing and MOTs will continue. Some services, such as courtesy cars may have reduced availability.

If you included maintenance with your agreement, call 0344 493 5812 to arrange your test.

My contract includes tyres & servicing

Garages can remain open, so servicing and MOTs will continue. Some services, such as courtesy cars may have reduced availability, and you will not be able to wait at the garage while they work on your vehicle.

For maintenance authorisations, call 0344 493 5812.

My contract is due to end shortly

Vehicle collections will continue as usual. As with deliveries, your collection will be handled in a safe, socially-distanced way. Please arrange your collection with as much notice as possible by calling 01282 857775.

Alternatively, if you would like to continue to use the vehicle beyond the contract expiry date, we can offer contract extensions at favourable rates. Call us on 01282 857775 or e-mail us at infinity.team@thebestcardeals.co.uk with your registration number and the current mileage of the vehicle.

If you would like to settle your agreement early, we can still obtain an early settlement figure, although this may take longer than usual. Please e-mail us on customer.services@thebestcardeals.co.uk with your registration number and the current mileage of the vehicle, or call us on 01282 857775.

Finally, if you have a final payment ("balloon payment") to make on your vehicle, we may be able to refinance it over a further term so you don't have to pay it in one lump sum. Please e-mail us on customer.services@thebestcardeals.co.uk with your registration number and the current mileage of the vehicle, or call us on 01282 857775.

I drive a diesel and am only doing short journeys now

This may affect your Diesel Particulate Filter (DPF), particularly if the lockdown lasts for longer than currently planned. The DPF must regenerate itself every 300 miles or so, which is generally done by driving for 10 to 20 minutes at 40mph or faster. This heats up the exhaust and burns the soot in the filter.

Failing that, some cars have an "active regeneration" process that adds fuel to the exhaust in order to raise the temperature and allow the DPF to be cleaned at lower speed. However, the revs still have to stay above 2,000 for around ten minutes, which may be difficult to achieve right now.

If neither of these options is open to you, use your vehicle as little as possible.

I drive an electric car

Electric and hybrid car batteries charge differently than the conventional 12-volt battery in petrol and diesel cars.

Generally, you should aim to keep an electric car's battery charged between 50% and 80% to prolong its lifespan. Try not to let the battery drop below 30% too often as this can affect long-term performance

We advise you to consult your owner's manual for best practice for your specific make and model.

Also be aware that, during lockdown, the installation of home chargers is currently limited to key workers.

Storing your vehicle

If your vehicle is going to be out of use during the lockdown, we've put together some helpful information about how to store it.

I am currently unable to make payments due to the impact of coronavirus

If you are experiencing any financial challenges, please visit www.managemyvehicle.co.uk. You can apply to defer your payments online and Lex Autolease will then be in touch to let you know if your request has been accepted. You can also call 0800 389 3690 and select option 4 for Credit Control, but there is a high volume of calls and response times are longer than usual.

My MOT has expired or is due shortly

Garages and MOT testing stations can remain open, so servicing and MOTs will continue. Some services, such as courtesy cars may have reduced availability.

If you included maintenance with your agreement, call 0344 879 6000 to arrange your test.

My contract includes tyres & servicing

Garages can remain open, so servicing and MOTs will continue. Some services, such as courtesy cars may have reduced availability, and you will not be able to wait at the garage while they work on your vehicle.

For maintenance authorisations, call 0344 879 6000.

My contract is due to end shortly

Vehicle collections will continue as usual. As with deliveries, your collection will be handled in a safe, socially-distanced way. Please arrange your collection with as much notice as possible by calling 01282 857775.

Alternatively, if you would like to continue to use the vehicle beyond the contract expiry date, we can offer contract extensions at favourable rates. Call us on 01282 857775 or e-mail us at infinity.team@thebestcardeals.co.uk with your registration number and the current mileage of the vehicle.

I drive a diesel and am only doing short journeys now

This may affect your Diesel Particulate Filter (DPF), particularly if the lockdown lasts for longer than currently planned. The DPF must regenerate itself every 300 miles or so, which is generally done by driving for 10 to 20 minutes at 40mph or faster. This heats up the exhaust and burns the soot in the filter.

Failing that, some cars have an "active regeneration" process that adds fuel to the exhaust in order to raise the temperature and allow the DPF to be cleaned at lower speed. However, the revs still have to stay above 2,000 for around ten minutes, which may be difficult to achieve right now.

If neither of these options is open to you, use your vehicle as little as possible.

I drive an electric car

Electric and hybrid car batteries charge differently than the conventional 12-volt battery in petrol and diesel cars.

Generally, you should aim to keep an electric car's battery charged between 50% and 80% to prolong its lifespan. Try not to let the battery drop below 30% too often as this can affect long-term performance

We advise you to consult your owner's manual for best practice for your specific make and model.

Also be aware that, during lockdown, the installation of home chargers is currently limited to key workers.

Storing your vehicle

If your vehicle is going to be out of use during the lockdown, we've put together some helpful information about how to store it.

I am currently unable to make payments due to the impact of coronavirus

If you are experiencing any financial challenges, please e-mail customerservices@santanderconsumer.co.uk. In certain circumstances, they may be able to offer a three-month payment deferral. Your agreement would be extended by three months, there would be no additional interest or fees charged, and this will not affect your credit file.

My MOT has expired or is due shortly

Garages and MOT testing stations can remain open, so servicing and MOTs will continue. Some services, such as courtesy cars may have reduced availability.

My contract is due to end shortly

If you have a final payment ("balloon payment") to make on your vehicle, we may be able to refinance it over a further term so you don't have to pay it in one lump sum. Please e-mail us on customer.services@thebestcardeals.co.uk with your registration number and the current mileage of the vehicle, or call us on 01282 857775.

I drive a diesel and am only doing short journeys now

This may affect your Diesel Particulate Filter (DPF), particularly if the lockdown lasts for longer than currently planned. The DPF must regenerate itself every 300 miles or so, which is generally done by driving for 10 to 20 minutes at 40mph or faster. This heats up the exhaust and burns the soot in the filter.

Failing that, some cars have an "active regeneration" process that adds fuel to the exhaust in order to raise the temperature and allow the DPF to be cleaned at lower speed. However, the revs still have to stay above 2,000 for around ten minutes, which may be difficult to achieve right now.

If neither of these options is open to you, use your vehicle as little as possible.

I drive an electric car

Electric and hybrid car batteries charge differently than the conventional 12-volt battery in petrol and diesel cars.

Generally, you should aim to keep an electric car's battery charged between 50% and 80% to prolong its lifespan. Try not to let the battery drop below 30% too often as this can affect long-term performance

We advise you to consult your owner's manual for best practice for your specific make and model.

Also be aware that, during lockdown, the installation of home chargers is currently limited to key workers.

Storing your vehicle

If your vehicle is going to be out of use during the lockdown, we've put together some helpful information about how to store it.

I am currently unable to make payments due to the impact of coronavirus

If you are experiencing any financial challenges, please call your lender or e-mail them. You'll find their contact details below. Please note that all lenders are experiencing a high volume of requests, so please be patient.

My MOT has expired or is due shortly

Garages and MOT testing stations can remain open, so servicing and MOTs will continue. Some services, such as courtesy cars may have reduced availability.

My contract includes tyres & servicing

Garages can remain open, so servicing and MOTs will continue. Some services, such as courtesy cars may have reduced availability, and you will not be able to wait at the garage while they work on your vehicle.

For maintenance authorisations, please call the number listed below.

My contract is due to end shortly

Vehicle collections will continue as usual. As with deliveries, your collection will be handled in a safe, socially-distanced way. Please arrange your collection with as much notice as possible by calling 01282 857775.

Alternatively, if you would like to continue to use the vehicle beyond the contract expiry date, we may be able to offer contract extensions at favourable rates. Call us on 01282 857775 or e-mail us at infinity.team@thebestcardeals.co.uk with your registration number and the current mileage of the vehicle.

I drive a diesel and am only doing short journeys now

This may affect your Diesel Particulate Filter (DPF), particularly if the lockdown lasts for longer than currently planned. The DPF must regenerate itself every 300 miles or so, which is generally done by driving for 10 to 20 minutes at 40mph or faster. This heats up the exhaust and burns the soot in the filter.

Failing that, some cars have an "active regeneration" process that adds fuel to the exhaust in order to raise the temperature and allow the DPF to be cleaned at lower speed. However, the revs still have to stay above 2,000 for around ten minutes, which may be difficult to achieve right now.

If neither of these options is open to you, use your vehicle as little as possible.

I drive an electric car

Electric and hybrid car batteries charge differently than the conventional 12-volt battery in petrol and diesel cars.

Generally, you should aim to keep an electric car's battery charged between 50% and 80% to prolong its lifespan. Try not to let the battery drop below 30% too often as this can affect long-term performance

We advise you to consult your owner's manual for best practice for your specific make and model.

Also be aware that, during lockdown, the installation of home chargers is currently limited to key workers.

Storing your vehicle

If your vehicle is going to be out of use during the lockdown, we've put together some helpful information about how to store it.

Lender contact details